Legal

Legal Notice – Gold Star Plumbing and Heating Ltd

Website: https://goldstarplumbing.ca
Publisher: Gold Star Plumbing and Heating Ltd (the “Company”)
Last updated: April 26, 2026

1. Publisher / Owner

Legal name: Gold Star Plumbing and Heating Ltd
Registered office / mailing address: 2018 Clarke Street, Port Moody, BC V3H 1Y2, Canada
Incorporation number: BC1541893
Business number: 793824434BC0001
Contact: Contact form

Emergency notice: If you suspect a gas leak, fire, or an immediate danger to life or property, call 911 or your utility provider first. Our emergency service is intended for urgent plumbing and heating repairs. Call: (778) 554-8619

2. Hosting Provider

Host: SiteGround
Website: siteground.com

3. Professional Licensing & Compliance

We serve clients across Greater Vancouver in accordance with applicable laws, codes, and municipal requirements. Permits and inspections are coordinated where required depending on the scope of work.

Certificate of Qualification: CER-00001416
WorkSafeBC: Compliant
Insurance: Commercial general liability insurance maintained
Permits / inspections: Coordinated as required for plumbing, heating, gas, drainage, and related work

4. Purpose of the Website

This website provides general information about the Company’s plumbing, drainage, and heating services, including installation, repair, maintenance, and emergency service. The content on this website is provided for informational purposes only and does not constitute a binding offer. Final scope, pricing, availability, and timelines are confirmed by written estimate, work order, or invoice after review of the project.

5. Intellectual Property

Unless otherwise stated, all content on this website, including text, logos, images, graphics, icons, layout, and code, is the property of Gold Star Plumbing and Heating Ltd or its licensors and is protected by applicable intellectual property laws. Any reproduction, distribution, modification, or reuse without prior written consent is prohibited. Third-party trademarks remain the property of their respective owners.

6. Acceptable Use

By using this website, you agree not to:

• damage, interfere with, or attempt unauthorized access to the website or related systems
• copy, scrape, or reuse content for unlawful, misleading, or competing purposes
• use the website in any way that violates applicable law

We may suspend or limit access to the website at any time for maintenance, security, or updates.

7. Quotes, Services & Liability

All quotes and estimates are subject to review and confirmation, including on-site verification where required. Photos, descriptions, and examples shown on the website are illustrative only. Final specifications, scope, and pricing are set out in the Company’s written estimate, invoice, or service documentation.

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, or consequential damages arising from the use of this website. Nothing in this notice excludes liability where exclusion is not permitted by law.

8. External Links

This website may contain links to third-party websites for convenience only. The Company does not control and is not responsible for the content, availability, privacy practices, or security of third-party sites.

Privacy Policy

1. Overview

Gold Star Plumbing and Heating Ltd respects your privacy and handles personal information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA). This policy explains what information we collect, how we use it, and the choices available to you. 

2. Information We Collect

We may collect information that you voluntarily provide to us or that is reasonably required to respond to your request or deliver services, including:

• name, email address, phone number, and service address
• project details, photos, files, and scheduling preferences you submit
• limited technical information such as IP address, browser/device data, and server logs used for security, uptime, and troubleshooting

If this website uses analytics, spam protection, maps, or embedded third-party tools, those services may also collect technical information according to their own policies.

3. How We Use Your Information

We use personal information to:

• respond to enquiries and provide quotes
• schedule appointments and perform services
• manage billing, service records, warranties, and follow-up support
• improve operations, website security, and customer service
• comply with legal, tax, regulatory, safety, and record-keeping obligations

4. Legal Basis / Purpose

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including providing requested services, communicating with you, and meeting legal obligations. 

5. Sharing of Information

We may share personal information with:

• employees, subcontractors, or service providers involved in fulfilling your request
• payment processors, advisors, or software providers supporting our operations
• public authorities where disclosure is required by law

We do not sell personal information.

6. Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including service history, warranty support, accounting, tax, and legal compliance. When information is no longer required, it is securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable law, you may request access to or correction of your personal information, and you may withdraw consent for certain future uses where permitted. If you have privacy concerns, you may contact us first, and you may also contact the Office of the Privacy Commissioner of Canada or the appropriate B.C. privacy authority depending on the issue. 

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including secure hosting, HTTPS/TLS where implemented, access controls, and software updates. No method of transmission or storage is completely secure.

9. Cookies / Tracking

This website may use essential technical tools required for site security, spam prevention, performance, or embedded functionality. If non-essential analytics or tracking tools are added, this policy will be updated accordingly.

10. Accessibility

We aim to make this website as accessible and usable as possible and to improve it over time with reference to recognized accessibility principles such as WCAG. If you experience an accessibility barrier, please contact us at (778) 554-8619 and include the page URL and a brief description of the issue. 

11. Governing Law

These notices and your use of this website are governed by the laws of British Columbia and the applicable laws of Canada. Any disputes will be subject to the jurisdiction of the courts of British Columbia, unless otherwise required by law.

12. Contact

For general enquiries, service requests, or privacy questions, please contact:
Gold Star Plumbing and Heating Ltd
Contact form